Bangkok Office:
Thonglor Tower B 790/76
18 soi Thonglor, Sukhumvit 55
Wattana, Bangkok 10110
Thailand

storiesofsilversilk@gmail.com
+6685-902-8250
+6689-893-8491

Contact Us

Most of our products can be customized. Let us know if you have a specific idea in your mind and we will do our best to meet your request. For more information on wholesale conditions, do not hesitate to contact us.

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FAQ

Answer
Please contact us and we will forward you the information on wholesale conditions as well as the wholesale items line sheet.

Answer
In case you do not have a PayPal account it is possible to make a payment through money transfer to our bank account – please contact us for our Bank account information.

Answer
We will ship your product within 3 working days after payment is cleared, unless the product has to be custom-made, in which case we will ship the item in around 2-3 weeks time, or as communicated, in accordance with production time. (Wholesale quantities might take longer, please contact us for more information).
For estimated delivery times, please see below. From our experience most items arrive between 2-4 weeks from the day we ship them.

Answer
Silver tends to oxidize overtime. Store your jewelry in a zip-lock bag, in a cool, dry area away from sunlight.
Silver should not touch other pieces that could scratch or otherwise damage the silver surface. It can be cleaned with soap or toothpaste and a soft cloth.
Make sure not to put silver on chemically treated surfaces, including wooden counter tops as the chemicals will speed up the process of tarnishing on silver.

Payment Policy

We accept Paypal, all major credit cards through Paypal and payment through money transfer to our bank account (Please contact us for our Paypal and Bank account information).

By confirming the order the buyer confirms that he is familiar with our business, delivery and payment terms and accepts them.
We will notify you when your item is ready for shipping.

Shipping Policy

We ship by registered AIR MAIL via Thailand Post with a tracking number. Unfortunately not all postal service in every country has online tracking service, in this case the package is trackable until it leaves Thailand and when it is delivered. Please check this list to find out if there is connection tracking service in your country:

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Estimated delivery time
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Estimated delivery time from the day the product is ready to be shipped:
USA and Canada : 2-4 weeks
Australia : 1-3 weeks
Europe and the UK : 14-28 days
All other locations : 1-5 weeks

From our experience, in most cases it takes around 10-20 days.

For international shipping, On-time delivery is not guaranteed due to random Custom checks. We are sorry that we cannot be held responsible should your package be delayed or lost for any reason while in transit. Contact us for faster/safer shipping options. We cannot be responsible for any damages that happen during transit. At the request, all shipments can be insured.

Delay during Christmas and New Year period is highly likely, please take that into consideration if you are buying for Christmas gifts.

Refunds and Exchanges

We care about our customers. If you are not completely satisfied with your product or the service we provide, please contact us and we will do our best to ensure you have a positive experience.

If you do not like the item, please contact us within three days of receiving it. Returned items must be sent to us by registered mail with a tracking number, in their original condition and with original packaging. We will refund the purchase price of the item (*minus the original shipping fee) once we have received the item back. The customer is responsible for return shipping charges. Any border charges incurs by an item being returned will be subtracted from the refunded amount.

**SIZING (for rings): If you are not sure about the size of your ring, we strongly recommend not using the measure of string, paper strips and so on, as these methods are very inaccurate. The best method is to visit a jeweler shop and ask the specialist to measure your fingers. You can also send us sample ring that fit you well and it will serve as a template. If we make an error and send you the wrong size, we’ll promptly create a new ring in the correct size and cover any postage both ways.

***Please note: customized/personalized orders and sale items are not returnable unless an error has been made by Stories.

We will not be responsible for goods damaged or lost during transit. If your item has not arrived 30 days after the date of shipping, please let us know and we will do our best to resolve the issue.